We hope that you will have a wonderful time during your stay at Maison Les Remparts and all our efforts are designed to achieve this goal.

However, should you have any complaints with regards to your stay, it is really important that you inform us at the time of the complaint and without fail before you leave. This includes, although is not limited to, dissatisfaction with the house and accidents to you or any in your party whilst at Les Remparts.

If it is not possible to resolve the dispute during your stay at the property then a complaint must be made in writing to the Owner ideally within 2 weeks of departure from the property, outlining the reasons for the complaint.

If your booking is via Olivers’ Travels you may send your complaint in writing, along with accompanying photographic evidence, to Oliver’s Travels ideally within 2 weeks of departure from the property. They will conduct a thorough investigation normally responding in full within a 28-day period.